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Leading the way in patient care......

Ash Surgery

Chilton Place
Telephone: 01304 812227
Fax: 01304 813788


General Information for Those in need of Care and their Carers.



Although there are around 6 million carers in the UK looking after those who are unable to cope on their own at home due to illness or disability (physical or mental) it is clear that many of these carers struggle to cope without help and support. This current document aims to point patients and their carers in the right direction, if needed, for further help, support (physical, mental and financial) and advice.

The majority of carers report that their role as a carer has affected their physical and often their mental health. Many carers have never accessed further support services (eg: respite services, counselling).

As a carer you are entitled to a flu jab on the NHS and also to an annual “carers check” either from your GP surgery or arranged by the council in nurse led clinics. However, in order to access these services, the GP surgery needs to know that you are a carer. So please consider the benefits of letting your surgery know your role.

Various benefits are available to the frail, sick and/ or disabled some examples of which are listed below. It is not easy to navigate around the benefits system, and often it is worth contacting Carer Support Groups in order to get further advice regarding which benefits may be relevant to your particular case.

For example

  • Council Tax reductions or Council Tax benefits.
  • Travel or taxi cards.
  •  Attendance allowance for over-65s who need care.
  • Carer’s allowance.
  •  Social Fund payments (eg one-off costs for cold weather or winter fuel expenses).

Carers UK

20 Great Dover Street

Tel: (Advice Line) 0808 808 7777, (Office) 020 7378 4999


Carers UK  aims to help anyone who is caring for a sick, disabled or elderly or frail friend or relative at home. Carers UK provides an information and advice service for carers; a regular newsletter; and has a network of local support branches run by carers themselves throughout the UK.

For further information click here.

Carers Allowance

Carers may be eligible for Carers Allowance if they care for someone in their own home. However, collecting this allowance may alter some of your other benefits and may affect the benefits of the person being cared for.

Who Gets Carers Allowance

The Carer must

  • Be aged over 16,
  • Be spending at least 35 hours a week looking after the ill or disabled person
  • Have lived in Great Britain for 2 of the last 3 years
  • Be in Great Britain when you claim Care Allowance, and Great Britain must be your normal home
  • Earn less than £102 a week (after taxes, care costs while you’re at work and 50% of what you pay into  your pension.
  • You cannot get carers allowance if you are on a course of full time education or you are on holiday from full time education.

Regarding the person you care for

The person you are caring for must be receiving one of the following benefits which are paid to them because they need care:

  • Attendance Allowance.
  • Or the daily living component of Personal Independence Payment (PIP)
  • Or the care component of Disability Living Allowance, paid at the middle or higher rate.
  • Or Constant Attendance Allowance with:
  1. Industrial Injuries Disablement Benefit (at, or above, the normal max rate).
  2. Or War Disablement Pension (at the basic full day rate or above).


If the person you care for is not receiving one of the above benefits and you are spending a lot of time caring for them, then they are likely to be entitled to one of these benefits and they should claim. This will give them extra money and also enable you to claim Carer's Allowance.

Note: some benefits for the person you care for can reduce if you get Carer's Allowance.


As a Carer you are entitled to

  • Yearly flu vaccination at your surgery
  • A Carers Medical examination from your surgery


This article is meant as a brief overview highlighting some avenues for extra help for carers and those cared for.

Further help & information is available from:


For further information click here.

For further information click here.

For further information click here.


Local Contacts that may be Useful

  • Crossroads Care East Kent

Offer Carers short breaks (usually weekly), home based replacement care for family carers, caring for people of all ages, with any condition or illness, including end of life and dementia

0845 0956700


  • Carers Pre-Bookable Health Appointment Service

Carers can pre book a replacement care service to enable them to attend their own health or treatment appointments (eg GP appointments, outpatient clinics, treatment sessions etc)

0845 0956700


  • Carers Support

Providing Information, advice and guidance and emotional support to unpaid adult carers and a Young Carers Transition Service (16+)

Supporting Carers of friends, relatives or neighbours, who could not manage without their help

01304 364637


  • Primary Care Rapid Response Carer Support Service

Providing eligible Carers with access to a funded, flexible short break from their caring role: through day care/ home based respite/ residential or nursing care.

NOTE- access to this service is limited to health care professonals only



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