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Leading the way in patient care......

Ash Surgery

Chilton Place
Telephone: 01304 812227
Fax: 01304 813788

Suggestions and Complaints

Suggestions and complaints can be fed back to the surgery in a number of ways.

Please see our Complaints Policy – available on our website or ask at the Front desk for the full policy information.

  • ·         Directly to the staff at reception desk. The staff can move you to a quieter area to talk if you wish
  • ·         By phone to our Practice Manager
  • ·         Surgery Suggestion and complaint box in the waiting room
  • ·         On Ash Surgery Website comment and complaint box.
  • ·         NHS Friends and Family Test- The F+F test is a way for all patients to feedback on the care and treatment they have had across the NHS 
  • For full details, see
  • Or animated explanation of FFT, see youtube https://wwwyoutubeFFT_link
  • I want great care website- an independent site which allows you to feedback on NHS services- GP surgeries, GPs and hospital services among them
  • Patient Participation Group


Role out of the Friends and Family Test


The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.

The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. 

For full details, see

For animated film eplanation of FFT, see youtube https://www.youtubeFFT_link

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