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Leading the way in patient care......
 

Ash Surgery

Chilton Place
Ash
Canterbury
Kent
CT3 2HD
Telephone: 01304 812227
Fax: 01304 813788

How to book an appointment

 

Routine Appointments

Face to Face or Telephone

 

 Routine appointments are allocated in 10 minute slots.

These can be lengthened for specific problems. Please discuss with the receptionist if you are uncertain.

The receptionist will ask you for a brief idea of the problem. This is so that they may book you with the most appropriate type of appointment and with the correct clinician. If you do not want to say, then please let the receptionist know.

You can make an appointment by the following methods:

You can make an appointment with the doctor of your choice up to 4 weeks in advance by telephoning or by coming into the surgery. Appointments can be booked as face to face in surgery or as telephone appointments.

You may also book an appointment on line if you have set up your own NHS account with your personalized Patient Identification Number (PIN). See below for further details.

Once you are registered for online access you will be able to book appointments up to 4 weeks in advance, or from 8am on the day of the planned appointment.

Our telephone lines are manned from 8.00am so if you do want an appointment on the day, please ring as early as you can.

We fully understand that at times you may not be able to keep an appointment. However, if that is the case, please let us know (or cancel online) in a timely fashion so that we are able to offer the appointment to somebody else.

We try to keep to time with appointments, but occasionally things can overrun. This is particularly the case if doctors are presented with multiple problems in a single appointment. Whilst this may be manageable, if the problems are relatively simple, presenting with multiple complex problems for a 10 minute appointment is unlikely to lead to a satisfactory outcome neither for the patient nor for the doctor. Please bear this in mind and try and limit your issues to a manageable number. Remember that you are always able to make another appointment to deal with other issues.

 

Emergency/ Acute Problems

Each day we reserve a number of appointments for emergency/ acute problems. You may also phone on the day for same day/ urgent advice. You will need to leave a contact number and the doctor will respond as soon as possible. However, please remember that the doctor will be running a surgery and so the call back is unlikely to be immediate. Hence in cases of life-threatening emergency dial 999, or if you are uncertain, dial 111 for immediate advice.

 

Advice

You may telephone for advice. Phone the surgery and the reception staff will direct your call to the most appropriate clinician. This may be the on-call doctor, if your problem is acute and recent, or it may be a clinician who has been dealing with you recently if the problem is ongoing. You will be asked to leave a contact number for the clinician to call you back.


Online Access

You can register for access and book your appointment directly from your computer

Click Here to register for this online service

 

Follow Up Appointments (letter or phone call received)

You may receive a letter requesting you to make an appointment to see the doctor. Please book with the doctor who arranged the test for you. If you phone through to make the appointment, then please mention this to the receptionist when booking the appointment.

 

Arriving for your appointment

When you arrive for your appointment, you need to let us know you are here by logging onto the arrival screen in the surgery waiting room, or letting the reception staff know you are here. When it is your turn, the doctor or nurse will either call you from the waiting room or they will use the electronic call system to show you which room to go to.

 

Cancellations

If you have made an appointment and no longer need it, please telephone us to let us know so that it can be given to someone else. Please don’t waste appointments.

 

 

Normal Surgery Opening Times

  • Monday open from 8am until 6,30pm
  • Tuesday open from 8am until 6.30pm
  • Wednesday open from 8am until 6.30pm
  • Thursday open from 8am until 6.30pm
  • Friday open from 8am to 6.30pm
 
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Forthcoming Events

 
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Practice News

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